Cancellation policy

Subscriptions and renewals

Every storage rental is a subscription. Monthly plans renew every month and annual plans renew every year, at the rate then in effect, until you cancel. We’ll email you a renewal reminder 3 days before each renewal.

Your payment details are stored securely by our online store (Shopify) and charged automatically on each renewal date. To update your card at any time, use the link in your order confirmation email. If your card is about to expire, we’ll also email you a link to update it.

How to cancel

Email us at support@vulcanstoragesolutions.com. We’ll cancel your subscription and close out your account.

As set out in your Storage Rental Agreement, please give at least 30 days’ notice before your move-out date. Before you move out, remove all of your belongings, sweep and clean the space, and return any Champion gate key. Then email us to let us know the space is empty.

Refunds

We only issue refunds for some plans:

• Monthly plans: no refunds. If you move out before the end of a paid month, the rest of that month is not refunded.
• Annual plans cancelled within 90 days of purchase: may be refunded, less the monthly rate for each month you occupied the stall ($55 for a Medium stall, $60 for a Large stall).
• Annual plans cancelled more than 90 days after purchase: not refundable.

Each subscription is separate. If you rent more than one unit or stall, cancelling one does not cancel or refund the others.